While 2019 was defined by rapid change, businesses in 2020 will witness a greater change in pace that keeping up will not be an option anymore. Digital will not be a differentiator. Enterprises will need to stay agile and drive value through digital opportunities. They will need to strengthen their IT and business culture and empower their workforce using a ‘digital-first approach. IT and application leaders will need to transform their organizations to leverage the power of emerging technologies more quickly. You will need to choose the right technologies to drive business outcomes according to their needs and goals.
As enterprises are learning fast how to effectively use technology to respond to the competitive digital environment, digital maturity is reaching a tipping point. They are now focusing on how to deliver, scale, and reap their digital ambitions. Organizations are already well underway in preparing for digital transformation. Gartner in its 2020 CIO Agenda eBook reports more than 40% of businesses already at scale and ready for digital initiatives.
2020 will also continue to witness the evolution of the role of IT and application leaders. You would be expected to strategize on utilizing technologies to enable your workforce to ‘do more with less’. To continue to be successful as an application leader in the future, Gartner highlighted that application leaders need to embrace changes to translate digital strategies into business outcomes. You will need to consider changes such as aligning business models and IT operating models, shifting budgets from IT to business units, and revamping digital infrastructure to support the evolving workforce demographics and culture.
As the role of IT leaders is redefined the role of application teams would also need to be redesigned. To remain relevant beyond 2020, you need to prepare your organizations and teams. Application teams would be expected to have a responsive and fast delivery approach. They will need to adopt a business-centric model and effectively use technology to drive business capabilities. To be prepared for 2020 and beyond, Gartner's Applications 2024 report states that only those application teams that adopt effective ways and tools to connect with business stakeholders can deliver desired business outcomes such as exceptional customer experience and solving customers' issues.
In 2020, IT teams will be expected to adapt and deliver business capabilities more continuously. They would need to drive the adoption of technologies like low-code platforms, predictive analytics, and DevSecOps. Technology adoption for IT teams would need to be a means to solve business issues and deliver business outcomes.
Through the years leading to 2024, the shift to product-centric delivery and digital platforms will continue and a customer-centric mindset will increasingly be desirable. Enterprises in 2020 would have to move towards adopting a customer-centric business model. As this model matures, customer centricity is seeping internally into the organization with teams having their customers. This also includes platform teams that develop and deliver APIs that are consumed by other teams. Product teams would need to do customer research and gain insights into their customers’ needs (internal and external). They also would need to have a clear understanding of the product vision which is critical when making decisions to deliver solutions.
As agility becomes the name of the game and IT leaders give more importance to digital initiatives a major portion of the IT budget will be allocated to application development. Low-code development will become a major element in achieving enterprise agility and development teams would be expected to deliver more. More than 50% of developers according to Forrester plan to use or use low-code products by mid-2020. By the end of 2020, Gartner predicts that 1 out of 3 business users will use low-code tools to create applications and product-centric teams.
2020 will witness enterprise applications being designed around the employee experience. The impact and influence of business users will increase and you would need to democratize the use of technology for business users. By 2023, Gartner predicts that "40% of professional workers will orchestrate their business application experiences and capabilities". Application development will be aligned to business requirements and self-service DevOps will democratize how applications are deployed using low-code platforms.
2020 - The Year of Bridging Gaps and Breaking Silos
The epicenter of digital initiatives is transformation and you as IT or application leaders would need to be equipped to ride the wave. 2020 for you will need to be about bridging the gaps and breaking silos. It will need to be about bridging the IT skills gap, the business, and IT gap, and breaking the organizational, application, and infrastructure silos.
By 2024, application stakeholders will become acutely knowledgeable about IT solutions and technology. Their demand for new capabilities will increase and it will be immediate. To meet such hyper demand, you would have to gear up and would need to do it fast. There must be a revamp of mindsets and changes in traditional practices to leverage the potential of application development. Application architecture must be role-centric and based on business capabilities, software development must shift to a product-centric delivery approach, business users must get democratized access to technology and tools, and the IT and business teams must seamlessly collaborate. Here’s to ushering in another decade of intense innovation, collaboration, and transformation.