This document applies to all online customers with a valid and active subscription of the WaveMaker platform.
|1||Critical||Production system is fully down or there is substantial loss of service that impacts work. The situation can be described as an emergency.|
|2||Major||Important features are unavailable causing major impact although restricted operation is possible. Some or all users may be affected.|
|3||Minor||Minor loss of service causing inconvenience, but no loss of data when functionality is restored; a workaround may fix the error at least temporarily.|
|4||Question||Information request or clarification on a function or newly deployed feature; no loss of service is experienced.|
The table below provides features of Standard Support option.
|Incident reporting||Designated Support Contacts may report all incidents through Email support address provided by WaveMaker|
|Designated Support contacts||1|
|Incidents||10 per month|
|Response time||1 business day|