This article provides the much needed checklist for CIOs, to assess the digital-readiness of their enterprises.
The goal of nearly every enterprise – regardless of industry focus or vertical – is to position its products and services to reach the masses as quickly and efficiently as possible. But to do so in today’s modern business environment, an enterprise must operate as a digital business.
Embodying a modern digital business requires that CIOs make a conscious and strategic effort to ensure they’re providing the newest experiences, offerings, and business models that users are looking for – or risk losing out to the competition. At its core, this objective hinges on enterprise CIOs’ ability to maintain IT infrastructure that can nimbly evolve and scale with the ever-changing digital environment.
Here is a checklist of the top features that define modern digital-ready enterprises to help CIOs quickly assess whether they’re meeting the mark – and form a tangible plan for modernisation if not.
Take a look at team structure
When assessing digital readiness, the first factor a CIO must evaluate is IT team structure. Are various IT environments unified, or do different subgroups have their own processes, technologies, and objectives? If the latter, CIOs will face a larger challenge managing resources, skills, and objectives across the enterprise – which is a threat to innovation, agility, and scalability. IT teams with distinct and isolated islands of technical knowledge will not be able to quickly execute on the projects needed to achieve modern digital-readiness.
Assess the client experience
The client experience is critical to the success of a modern enterprise, and customer demands are more fast-moving than ever before due to factors like mobile technology, automation, and machine learning. As a result, an enterprise’s customer and user experiences must be visually appealing as well as fully responsive so individuals can make contact with the firm quickly and intuitively from any channel, device, or location. Rapid access to this feedback and engagement is a key part of refining technical and operational business processes from the CIO perspective – so it’s important that the digital customer journey includes well-defined touchpoints across multiple channels to facilitate client responsiveness.
Consider cloud capabilities
Being a modern digital enterprise requires having a software infrastructure that is capable of scaling with growing business demands. In many cases, achieving the level of speed and agility needed to remain competitive can be addressed through the adoption of cloud-native software, which is designed to harness the efficiency of cloud computing delivery models. CIOs that have not yet implemented cloud-native technology are forfeiting numerous benefits, including flexible application development, faster-acting IT systems, and reduced operating costs.
Capitalise on continuous delivery models
Cloud functionality and continuous delivery capabilities go hand in hand. Implementing continuous delivery models allows CIOs to create a strong feedback loop between the business and its customers by enabling software updates to be built, tested, and released rapidly at the touch of a button without affecting usage. Enterprises that employ a continuous delivery model to optimise their IT investments will have an edge on overall organizational performance as compared to the ones that that are not able to deliver their value as quickly and reliably to end-users.
Evaluate service ecosystem connectivity
Maintaining a digital-ready IT infrastructure also requires assessing the connectivity of systems used with the enterprise. The typical business leverages a wide range of systems – including internal enterprise systems, external tools the firm has adopted (like a CRM), and hybrid applications that the enterprise is developing. Do these three buckets of systems interact to share data in an integrated manner? A lack of streamlined connectivity can paralyse an enterprise’s ability to respond to changing user demands from an IT infrastructure perspective.
Create a gap-closing game plan
Attaining the above checklist items is all part of maturing as a digital enterprise and investing in the long-term viability of IT infrastructure. However, a final component of a holistic digital-readiness checklist is assessing whether CIOs have a plan in place for closing any gaps in modernized capabilities. If an enterprise isn’t quite hitting the mark, there are many system integrators, low-code platforms, and industry specialists firms can tap into to maintain a modern IT environment capable of agile growth and scale without disrupting the productivity.
Originally published by Vijay Pullur, CEO WaveMaker, in Enterprise-CIO.com