Data security is a crucial feature of a management software used by any insurance company as maintaining customer trust is an essential requirement. Providing customized services can increase user adaptability, a concern for every organization competing in the market.
3i Infotech Limited is a global information technology company catering to a variety of industry verticals, predominantly banking, insurance, etc. They reached out to WaveMaker to provide data security, secured API access, prevent URL tampering and other vulnerabilities. They wanted to improve the usability of the software and its UI.
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Apart from improving the usability of the management software, the design change also reduced the training effort by at least 40% for the agents.