Case Study:

KANA – Reducing Customization Costs By 75% Through Self-Service

By selecting WaveMaker, KANA expects to be able to reduce the cost and time of UI customization by 75%, allowing its clients to precisely tailor the packaged software to their customers’ desired experience. Due to WaveMaker’s capacity to render screens dynamically, customer service unfolds more efficiently, which lowers average call times and increases first touch point resolution—all critical customer service business metrics for KANA clients.

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